Terms & Conditions

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Welcome to ConsultAashra. These Terms & Conditions govern your access to and use of our website and virtual styling services.

By accessing our website, booking a service, making a payment, or otherwise using our services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. About Our Services

Aashra provides personalized fashion and styling services, including virtual styling consultations, outfit recommendations, wardrobe guidance, shopping assistance, occasion styling, and other related services offered through our website.

Our styling recommendations are based on the information, photographs, preferences, requirements, and other details provided by you.

Our services are intended to provide professional fashion guidance and recommendations. They do not guarantee a particular appearance, result, purchase decision, or outcome.

2. Eligibility

By using our website or booking our services, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate and complete.
  • You will use the website and services only for lawful purposes.
  • You will not misuse, copy, reproduce, or interfere with our website or services.

If you are booking a service on behalf of another person, you confirm that you have the necessary permission to provide their information and images.

3. Service Selection and Booking

Before placing an order or booking a styling service, you are responsible for reviewing the service description, inclusions, pricing, and requirements.

Once a booking is submitted and payment is successfully completed, your request may be processed according to the service selected.

Aashra reserves the right to decline or cancel a booking where:

  • The information provided is incomplete or misleading.
  • The requested service cannot reasonably be fulfilled.
  • The submitted content violates our policies.
  • There is suspected fraudulent or unauthorized activity.
  • Technical, operational, or other circumstances prevent us from providing the service.

If we cancel a confirmed booking for reasons attributable to Aashra, an applicable refund may be provided in accordance with our refund policy.

4. Information and Images Provided by You

To provide personalized styling recommendations, you may be required to provide photographs, outfit images, wardrobe details, measurements, preferences, occasion information, and other relevant information.

You agree that:

  • The information you provide is accurate to the best of your knowledge.
  • You have the right to upload and share the images or information provided.
  • The images and information are submitted for the purpose of receiving the selected styling service.
  • You will not upload unlawful, offensive, abusive, or inappropriate content.

The quality and accuracy of our recommendations may depend on the quality and completeness of the information you provide.

5. Virtual Styling Process

After receiving your booking and required information, our styling team may review your requirements and prepare personalized recommendations.

Depending on the service selected, recommendations may include:

  • Outfit suggestions
  • Styling combinations
  • Colour recommendations
  • Accessory suggestions
  • Shopping recommendations
  • Wardrobe guidance
  • Occasion-based styling
  • General fashion advice

The exact deliverables will depend on the service purchased.

6. Turnaround Time

Where a specific turnaround time is mentioned on the website or during booking, we will make reasonable efforts to deliver the service within that timeframe.

For example, certain virtual styling services may provide a response within 2 working hours.

Turnaround times may be affected by:

  • Incomplete information
  • Delayed responses from the customer
  • Technical issues
  • Public holidays
  • Unexpected operational circumstances
  • Other factors outside our reasonable control

Any estimated delivery time should not be considered an unconditional guarantee unless expressly stated otherwise.

7. Pricing and Payment

All applicable service prices will be displayed on the website or communicated to you before payment.

You agree to provide accurate payment and billing information.

Payments may be processed through third-party payment gateways. Additional terms or fees imposed by the payment provider may apply.

A booking is considered confirmed only after successful payment, where advance payment is required.

Aashra reserves the right to change service prices at any time. Price changes will not affect orders that have already been successfully confirmed, unless otherwise required by law.

8. Cancellation and Refunds

Because virtual styling services involve personalized work and may require our team to begin reviewing your information shortly after booking, cancellation and refund eligibility may depend on the stage of service delivery.

If you wish to cancel a booking, please contact us as soon as possible.

Refunds, where applicable, will be processed according to the applicable refund or cancellation policy.

Once personalized styling work has started or the final recommendations have been delivered, the service may not be eligible for a refund except where required by applicable law.

Any approved refund will generally be processed through the original payment method, subject to the payment provider’s processing timelines.

9. Rescheduling

If a service includes a live consultation or scheduled interaction, you may request rescheduling by contacting us within the applicable timeframe communicated at the time of booking.

Rescheduling is subject to stylist availability and may not always be possible.

Repeated missed appointments or failure to respond within a reasonable period may result in the service being considered completed or cancelled, subject to the applicable service terms.

10. Styling Recommendations

Aashra provides recommendations based on the information available to our styling team at the time of consultation.

Fashion and styling are subjective. Therefore:

  • Recommendations are based on professional styling judgement.
  • Results may vary from person to person.
  • We do not guarantee that every recommendation will meet your personal expectations.
  • We do not guarantee availability, pricing, stock, sizing, or quality of products recommended from third-party retailers.
  • Final purchasing decisions remain entirely with the customer.

Where third-party products or brands are recommended, Aashra is not responsible for the third party’s product quality, delivery, returns, exchanges, pricing, availability, or customer service.

11. Customer Responsibilities

You agree to:

  • Provide accurate and complete information.
  • Upload clear and relevant photographs where required.
  • Provide accurate styling preferences and requirements.
  • Respond to requests for additional information when necessary.
  • Use the service only for personal and lawful purposes.
  • Respect our stylists, staff, and representatives.

We are not responsible for delays or inaccurate recommendations resulting from incomplete, inaccurate, outdated, or misleading information provided by you.

12. Intellectual Property

All content available on the Aashra website, including but not limited to:

  • Text
  • Graphics
  • Images
  • Logos
  • Branding
  • Videos
  • Illustrations
  • Designs
  • Website layouts
  • Styling content
  • Original recommendations and materials

is owned by or licensed to Aashra and is protected by applicable intellectual property laws.

You may use the styling recommendations and materials provided to you for your personal, non-commercial use.

You may not reproduce, copy, distribute, modify, publish, sell, sublicense, or commercially exploit our proprietary content without prior written permission.

13. User-Submitted Content

By submitting photographs, reviews, feedback, or other content to us, you confirm that you have the necessary rights to provide that content.

You retain ownership of your content unless otherwise agreed.

You grant Aashra the necessary limited permission to use the submitted content to provide the services you have requested.

We will not publicly use identifiable customer photographs for promotional or marketing purposes without appropriate permission or consent where required.

14. Testimonials and Reviews

If you voluntarily provide a testimonial, review, or feedback about our services, we may use it for legitimate business and promotional purposes, subject to applicable law and any permissions required.

We may edit testimonials for length, grammar, or formatting without changing their intended meaning.

15. Third-Party Links and Services

Our website may contain links to third-party websites, brands, retailers, payment providers, social media platforms, or other external services.

These third parties operate independently from Aashra and may have their own terms, policies, pricing, and practices.

Aashra is not responsible for the content, availability, security, products, services, or policies of third-party websites.

You should review the applicable terms and privacy policies before using third-party services.

16. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from viruses or other harmful components
  • Compatible with every device or browser

We may temporarily suspend or restrict access to the website for maintenance, security, updates, or other operational reasons.

17. Prohibited Use

You must not use our website or services to:

  • Violate any applicable law or regulation.
  • Submit false or misleading information.
  • Attempt to gain unauthorized access to our systems.
  • Introduce malicious code or harmful software.
  • Copy or commercially exploit our content without permission.
  • Harass, abuse, threaten, or impersonate our employees or stylists.
  • Use our services for fraudulent or unauthorized purposes.
  • Interfere with the security or operation of the website.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Aashra will not be responsible for indirect, incidental, special, consequential, or similar losses arising from your use of the website or services.

This may include losses resulting from:

  • Reliance on styling recommendations
  • Third-party products or retailers
  • Product availability or pricing
  • Website interruptions
  • Technical failures
  • Unauthorized access beyond our reasonable control
  • Delays caused by circumstances outside our reasonable control

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

You agree to indemnify and hold Aashra, its owners, employees, stylists, representatives, and service providers harmless from claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your misuse of the website or services.
  • Your violation of these Terms.
  • Information or content submitted by you.
  • Your violation of another person’s rights.
  • Your violation of applicable laws or regulations.

20. Force Majeure

Aashra will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, technical failures, internet or network outages, government actions, strikes, emergencies, pandemics, or other unforeseen events.

21. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our services, you acknowledge that you have read and understood our Privacy Policy.

22. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Changes will become effective when the updated Terms are published on this page, unless otherwise stated.

Your continued use of the website after changes are published constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or our services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter, unless otherwise required by applicable law.

24. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

ConsultAashra

Email: consultaashra@gmail.com
Phone: +91 8369845962

We will make reasonable efforts to respond to your enquiry as soon as possible.

25. Acceptance of Terms

By accessing our website, booking a service, submitting information, or making a payment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or services.